Privacy and customer service
Who is MYSC?
MYSC Parfumerie, located at Dorpsdijk 149, 3161 CA Rhoon , is responsible for the processing of personal data as described in this privacy statement.
Website: www.mysc.nl
E-mail: info@mysc.nl
Telephone: 010 501 1541
We respect the privacy of all users of our website and handle the personal data you share with us with care. We use your information to process your order as efficiently as possible and provide you with optimal service.
What personal data do we process and why?
We may process the following data, among others:
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Name and address details
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Email address and telephone number
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Gender (if specified)
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Login and account details
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Order, payment and return information
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IP address, browser and device data
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Bank account number (via your payment)
We use this data for:
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Processing and delivering your order
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Returns, service and warranty
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Customer service and contact by email or telephone
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Your MYSC account and order history
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Newsletters and mailings (only with permission)
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Improving our website and marketing
The legal bases for this are: performance of the agreement, legal obligation (such as tax retention obligation) and our legitimate interest (for example, customer service, marketing and fraud prevention).
Who do we share your data with?
We only share personal data with parties that are necessary to perform our services, such as:
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Delivery partners
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Payment partners
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IT and hosting parties
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Marketing and analytics tools (such as Google and Meta, if you give permission)
These parties may only use your data to provide services on behalf of MYSC and not for their own purposes. We never sell your data to third parties.
Advertising and analytics tools may include:
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Google Ads / Google Analytics
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Facebook / Instagram
Cookies
MYSC uses functional, analytical, and tracking cookies. These ensure the website works properly, remembers preferences, and allows us to improve the website. We also use cookies to display relevant content and advertisements.
On your first visit, we ask for your consent to place non-essential cookies. You can disable or delete cookies through your browser settings. More information about cookies can be found at veiliginternetten.nl.
Security and retention periods
We take appropriate technical and organizational measures to protect your data against loss or unlawful use.
Data is not retained longer than necessary. Examples:
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Order and invoice data: minimum 7 years (legal retention obligation)
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Inactive accounts and newsletter data: up to 7 years, unless you request deletion sooner
Your rights
You have the right to:
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To view your personal data
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Have your data changed or deleted
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To have your account deleted
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To object to certain processing
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To withdraw your consent (e.g. for newsletters)
You can do this partly yourself in your account, or by sending a request to info@mysc.nl We will respond within a maximum of 4 weeks.
You can also file a complaint with the Dutch Data Protection Authority if you believe that we are not handling your data correctly.
Customer service
Contact
Do you have a question about your order, sold-out items, or anything else? Our customer service team is happy to help.
E-mail
Email us at info@mysc.nl
Telephone
Our customer service can be reached by telephone on: 010 501 1541
Customer service / store opening hours
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Monday: 09:30 – 18:00
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Tuesday: 09:30 – 18:00
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Wednesday: 09:30 – 18:00
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Thursday: 09:30 – 18:00
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Friday: 09:30 – 18:00
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Saturday: 09:30 – 17:00
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Sunday: closed
Order at MYSC.nl
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Select your favorite products and place them in your shopping cart.
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Go to your shopping cart and click on Order .
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Enter your details or log in with your MYSC account.
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Review your order, choose your payment method, and agree to the terms and conditions.
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Pay securely online. You'll receive an email confirmation within a few minutes.
Pay
At MYSC.nl you can pay safely via:
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iDEAL
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Credit card (VISA, Mastercard)
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PayPal
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MisterCash / Bancontact
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Giropay
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Riverty/KLARNA (under conditions)
Payments are processed through our payment provider Buckaroo, so you always pay in a secure payment environment.
Didn't receive an order confirmation? Check your spam folder.